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Service Charge groups

This is a list of our Service Charge groups and a description of what is included in each group. If you do not receive one of these services, you will not be charged for it.

Service Charge group name	Explanation of charges included in group
Audit	Fees we have to pay to inspect our annual accounts.
Building Insurance	Building and terrorism insurance to the communal and external parts of the building.
Building a Safer Future	Fees relate to our response to ensure we comply with new building safety legislation to ensure our buildings are as safe as possible.
CCTV, satellite and aerial	Fee we pay for cable or satellite system installed in your building, any CCTV that is installed.
Caretaking / cleaning service	Costs for employing a caretaker. Cleaning and removing rubbish from internal or external communal areas, cleaning materials and hire cost of bins and window cleaning.
Communal Utilities	The cost of providing communal heating and hot water, electricity, cold water, laundry equipment and TV licence.
Cost of Provision	Costs where equipment is used over time and loses value. These would include safety equipment, door entry, lifts, solar panels, automatic gates, CCTV, satellite and aerials, any furniture and white goods we provide.
Council Tax	The fee we pay for the Council Tax.
Direct Salaries	Costs for employing a scheme manager for our care and support and retirement properties
Estate servicing	The costs to service any gates, gardening, pest control, tree pruning and repairs to roads, paths or any other communal areas and bulk rubbish removal.
Ground Rent	Ground rent.
Health and safety	Fire detection and communal smoke ventilation servicing and repairs, any safety assessments and inspections, water testing and electrical servicing.
Maintenance Servicing contracts	These are the costs for servicing and repairing lifts, boilers, emergency lighting, or solar panels.
Planned Works	Planned work to the block for example new windows, roof replacement, and lift refurbishment.
Management Fee	The cost of calculating and managing services charges.
Managing agent costs	Any fees which a managing agent charges us for providing services.
Minor ad hoc repairs	Costs for employing handypersons, materials and equipment to carry out minor repairs.
Personal Cold Water	Personal cost of cold water
Personal Utilities	Personal cost of gas, electricity, and hot water.
Repairs	Repairs to roof, windows, water and sewage pipes and communal repairs.
Reserve funds	These are to cover the future replacements costs and include things like; door entry systems, roof replacement or repairs, window, lifts, solar panels or automatic gates and furniture and furnishing.
Warden call services	Staff costs for monitoring the alarm, servicing and providing onsite guest room