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On 1 April 2026 we will be fully integrating with PfP. This means that Origin will cease to exist and all Origin owned and managed homes will transfer into the PfP group.

Service availability between Tuesday 31 March and Monday 6 April 2026.

Between 6pm on Monday 30 March and 8am Tuesday 7 April there will be a limited service available whilst all Origin information is transferred over to PfP systems.

From Tuesday 31 March to Thursday 2 April the telephone lines 0300 323 0325 will be open to take requests for:

•    emergency repairs or hazards including damp and mould, 24 hours a day 

•    urgent requests for support such as ASB or safeguarding, between 8am and 6pm

Over the Easter Bank Holiday Weekend Friday 3 April to Monday 6 April PfP will be open to report emergency repairs or hazards, damp and mould only.

Full support and service including reporting routine repairs will be available from 8am Tuesday 7 April 2026 between 8am and 6pm.

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