Housing Ombudsman

To find out more about the Complaint Handling Code , please click here.

Housing Ombudsman Complaint Handling Code

We are a member of the Housing Ombudsman Service (HOS), an independent body that reviews and investigates complaints when customers remain unhappy with their landlord following the complaint process.  

We work closely with the Ombudsman and use the insights from determinations made against us to improve the services we provide to residents.  

To find out more about the Complaint Handling Code , please click here.

Housing Ombudsman Scheme

To find out more information about the scheme, please visit Housing Ombudsman website here. 

Self-assesment

We have to submit a self-assessment of our complaints process to the Housing Ombudsman.  Self-assessments run from 1 January until 31 December. This means that in our Annual Reports, the assessments are used for our financial year rather than the full calendar year so some of the reporting may not match our self-assessment. 

You can read our self-assessments here:

Our self assessment for 2021
Our self assessment for 2022
Our self assessment for 2023/24

Information for residents about the Housing Ombudsman

The Housing Ombudsman has a dedicated page for residents. This can be found here:

Residents | Social housing | Housing Ombudsman Service (housing-ombudsman.org.uk)

If you have any questions please email complaints@originhousing.org.uk